I’m having trouble listing my ticket

There are a number of ways you can list your ticket, depending on what ticket type you have purchased.

Trying to list Ticketek, Ticketmaster or Moshtix tickets? Check out this FAQ or try listing via PDF, email forward or 

PDF Ticket: If you are trying to list a PDF ticket, see if you have followed these steps or you can try forwarding the original confirmation email with the PDF tickets attached by following the instructions here. If neither of those options works, please take a screenshot of the error you’re receiving and contact us.

Don't have your PDF ticket yet or have your ticket in your ticketing account? You can see more information on this here 

Confirmation Email: If you are trying to list your ticket through the original confirmation email, you can forward the ticket from your email to us here and we will respond with a link to complete the listing. Please ensure you are not including any information in the email forward, as this may cause issues. 

If that doesn’t work, please forward the original email confirmation to support@tixel.io and we will get back to you ASAP. 

SMS Tickets: If you have been sent an SMS with your ticket you can follow these steps to try to list your ticket. If that doesn’t work, please take a screenshot of the error you’re receiving, a screenshot of your SMS ticket and send through any links associated with your ticket to this email.

Apple Wallet: You can save you Apple Wallet tickets to your phone or desktop and upload them directly here.



Need more help? Contact our Support Team here.


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