If you cannot see your tickets in the Purchased Tickets section, or your tickets are not yet available for download, please don't stress! We will always make sure you have your ticket fulfilled in time for the event. We do our very best to get you your tickets as quickly as possible, but sometimes they will need to be processed with the ticket issuer, which can take some time. If your ticket has not been fulfilled instantly, please be patient and rest assured that you will receive it in time for the event.

If you can't see anything at all in the Purchased Tickets section, please confirm the following;

  1. Make sure you are logged in to the correct account - you may have created multiple accounts. We have multiple login methods, including Google, Facebook and regular email login. Please ensure you sign in to the correct account. 

  2. Please ensure you successfully completed the transaction to purchase the ticket by checking your credit card statement.

If you can see the purchase, you may still be required to get an updated ticket from your seller. Some events will require a name change or will release tickets closer to the start of the event. In this case, don't hesitate to get in touch with your seller in the buyer/seller chat in the Purchased Tickets section to get an updated ticket.

Please note, we are partnered with lots of events on the platform, which means it is Tixel's responsibility to provide an updated ticket to the buyer. These tickets will be fulfilled before the event and there will be no buyer/seller chat available for these events.



Need more help? Contact our Support Team here.

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