You've got your ticket, but it doesn't have your name on it; what do you do? 

Luckily, the majority of events do not have a “name on ticket policy”, so it isn't required for all events.

If the event requires it, you need to contact your seller through the buyer/seller chat in the Purchased Tickets section of your account and organise your seller to update the name on the ticket for you. If you have tried to contact your seller and they are unresponsive or uncooperative, please let us know so that we can look into this further. Remember, your seller will only be paid if you are able to gain entry into the event so it's in their interest to help you out! 

If we're partnered with an event that has a name-on-ticket policy, you will be asked for the information that you would like included on your purchased tickets and make sure you have your ticket in time for the event.

Please note, we are partnered with lots of events on the platform, which means it is Tixel's responsibility to provide an updated ticket to the buyer. These tickets will be fulfilled before the event and there will be no buyer/seller chat available for these events.



Need more help? Contact our Support Team here.

Was this article helpful?
20 out of 50 found this helpful