If the seller listed their ticket via email confirmation or is required to process a name change, they must upload a valid ticket e.g. PDF or screenshot, once their ticket has sold and they have received the updated ticket from the original ticketing company.
Sometimes tickets for an event won’t be released until closer to the event, so it is really important that the seller forwards the ticket when they receive it from the primary ticketing company, such as Moshtix, DICE and SEE Tickets.
Once they have received the updated ticket, they must send them to the buyer through the buyer/seller chat in the “Listed Tickets” section. Sellers, please follow the steps below:
- Find the ticket they need to transfer
- Select the buyer/seller chat button on the right
- Click on “+” in the buyer/seller chat
- Upload the ticket file directly
If the tickets are in a mobile app and are not downloadable, please transfer the ticket to the buyer's email address or phone number and upload proof of transfer to the chat, such as a screenshot of the forward confirmation page on your ticketing app.
Listed below are the appropriate transfers for several ticketing companies:
Moshtix: Please provide your ticket to the buyer through the buyer/seller chat. You may be required to process a name change, so please send your buyer the updated ticket with the new name. It is the seller's responsibility to check for special requirements and pay the fees associated.
Ticketmaster: You can transfer the ticket directly to the buyer's Ticketmaster account by logging into your My Tickets here. Please provide proof of transfer in the buyer/seller chat. Please be aware that some tickets won't be released for transfer until the week of the event, so it is up to the seller to stay on top of this and transfer when it is available.
Ticketek: You can share your ticket with the buyer through the Ticketek app. Please note that if the buyer cancels the Ticketek share after finalising the ticket sale, Tixel won't provide a refund. Please be aware that some tickets won't be released for transfer until the week of the event, so it is up to the seller to stay on top of this and transfer when it is available.
DICE: These will need to be transferred directly to the buyer's account through the DICE app. You can grab your buyer's mobile number through the buyer/seller chat and follow this DICE FAQ. Once completed, please upload a screenshot to the buyer/seller chat. You will be able to transfer tickets to friends up to 12 hours before the event, please check the details in your DICE account.
SEE: These will need to be transferred directly to the buyer through the SEE Digital Wallet app. You can grab your buyer’s email through the buyer/seller chat and follow this SEE FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
Fixr: These will need to be transferred directly to the buyer through your Fixr account. You can grab your buyer’s email through the buyer/seller chat and follow this Fixr FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
Tixr: These will need to be transferred directly to the buyer through your Tixr account. You can grab your buyer’s email through the buyer/seller chat and follow this FAQ.
Resident Advisor: These will need to be transferred into the buyer's name through the RA Guide app. You can grab the buyer's details through the buyer/seller chat and follow the "Can I transfer my ticket to a friend" FAQ. Don't forget to pass the ticket to your buyer in the chat after you have completed the name change.
If the seller does not send a valid ticket to the buyer 48 hours before the event, they will not be paid and may be fined 50% of the ticket price.
Please note, we are partnered with lots of events on the platform, which means it is Tixel's responsibility to provide an updated ticket to the buyer. These tickets will be fulfilled before the event and there will be no buyer/seller chat available for these events.
Need more help? Contact our Support Team here.