If the seller listed their ticket via email confirmation or is required to process a name change, they must upload a valid ticket e.g. PDF or screenshot, once their ticket has sold and they have received the updated ticket from the ticketing company.
Sometimes tickets for an event won’t be released until closer to the event, so it is really important that the seller forwards the ticket when they receive it from the primary ticketing company, such as Moshtix, DICE and SEE Tickets.
Once they have received the PDF ticket, digital ticket or updated ticket, they must send them to the buyer through the buyer/seller chat in the “Listed Tickets” section. Sellers, please follow the steps below:
- Find the ticket they need to transfer
- Select the buyer/seller chat button on the right
- Click on “+” in the buyer/seller chat
- Upload the ticket file directly
If the tickets are in a mobile app and are not downloadable, please transfer the ticket to the buyer's email address or phone number and upload proof of transfer to the chat, such as a screenshot of the forward confirmation page on your ticketing app.
Listed below are the appropriate transfer for several ticketing companies:
Moshtix: When you receive the PDF or digital ticket, please provide it to the buyer through the buyer/seller chat. You may be required to process a name change, so please send your buyer the updated ticket with the new name.
Ticketmaster: When you receive the PDF or digital ticket, please provide it to the buyer through the buyer/seller chat. You can also transfer the ticket directly to the buyer's Ticketmaster account by logging into your My Tickets here. Please provide proof of transfer in the buyer/seller chat.
Ticketek: When you receive the PDF, please provide it to the buyer through the buyer/seller chat. You can also share your ticket with the buyer through the Ticketek app. Please note that if the buyer cancels the Ticketek share after finalising the ticket sale, Tixel won't provide a refund.
DICE: These will need to be transferred directly to the buyer's account through the DICE app. You can grab your buyer's mobile number through the buyer/seller chat and follow this DICE FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
SEE: These will need to be transferred directly to the buyer through the SEE Digital Wallet app. You can grab your buyer’s email through the buyer/seller chat and follow this SEE FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
Fixr: These will need to be transferred directly to the buyer through your Fixr account. You can grab your buyer’s email through the buyer/seller chat and follow this Fixr FAQ. Once completed, please upload a screenshot to the buyer/seller chat.
Tixr: These will need to be transferred directly to the buyer through your Tixr account. You can grab your buyer’s email through the buyer/seller chat and follow this FAQ.
If the seller does not send a valid ticket to the buyer 48 hours before the event, they will not be paid and may be fined 50% of the ticket price.
Please note, we are partnered with lots of events on the platform, which means it is Tixel's responsibility to provide an updated ticket to the buyer. These tickets will be fulfilled before the event and there will be no buyer/seller chat available for these events.
Need more help? Contact our Support Team here.