Why do I need to transfer the ticket, hasn't Tixel already provided it to the buyer?

For some ticket types and events, Tixel is not able to pass on a ticket to the buyer at the point of purchase. This means the seller is required to transfer an updated or new ticket to their buyer. The seller and buyer will have a call to action in their Listed or Purchased tickets, see below.

Seller                                                    Buyer
Seller - call to act.png                         Screenshot 2023-12-13 at 2.48.49 pm.png

I'm being asked to send a ticket to my buyer in the chat, what should I do?

It is the seller's responsibility to ensure that they provide an updated ticket to their buyer in time for their event or the seller might not receive their payout. This includes checking for the event's name change requirements and covering any fees associated with updating a ticket. 

For example, if a seller has sold a Moshtix ticket and the event FAQs state that a name-on ticket policy is being enforced it is the seller's responsibility to process the name change through Moshtix, cover the cost and then pass the new ticket onto the buyer by using the "Send Ticket" button.

To pass the ticket to your buyer, please follow the steps below: 

  1. Find the ticket they need to transfer and download it.
  2. Go to the Listed Tickets section on your account
  3. Click the "Send Ticket" button
  4. Upload a PDF/screenshot of the valid ticket or a screenshot of the successful ticket transfer in the relevant ticketing app.

Once uploaded via the “Send Ticket” button, we suggest letting your buyer know in the buyer/seller chat that you have sent them the ticket or that you have transferred it to them. The buyer may need to accept the ticket transfer, so it’s important to let them know.

My tickets are being held in a mobile app and I can't download them, what should I do?

For most ticketing apps you can transfer directly to your buyer's email or phone number which you can ask them for in the buyer/seller chat

Most ticketing companies transfers or forwards are free and the name is automatically changed. You can view instructions on how to transfer with our most popular ticketing companies below. 

Ticketmaster

Moshtix

Ticketek

DICE  

Resident Advisor

AXS

Fixr 

Tixr 

Please note, If the seller does not send a valid ticket at least 12 hours before the event, they will not be paid and may be fined $25AUD, $25USD, £15 or €15. 

 

Need more help? Contact our Support Team here.

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