There are a number of ways you can list your ticket, depending on what ticket type you have purchased.

PDF Ticket: If you are trying to list a PDF ticket, see if you have followed these steps or you can try forwarding the original confirmation email with the PDF tickets attached by following the instructions here. If neither of those options work, please take a screenshot of the error you’re receiving and contact us.

Don't have your PDF ticket yet? You can see more information on this here.  

Email Forward: If you are trying to list your ticket through the original confirmation email, you can forward the ticket from your email to us here and we will respond with a link to complete the listing. If that doesn’t work, please forward the original email confirmation to support@tixel.io and we will get back to you ASAP. 

SMS Tickets: If you have been sent an SMS with your ticket you can follow these steps to try to list your ticket. If that doesn’t work, please take a screenshot of the error you’re receiving, a screenshot of your SMS ticket and send through any links associated with your ticket here.

Mobile Tickets: If your ticket is being stored in your ticketing account, please check out this FAQ and try logging into your ticketing account. 

 

 

Need more help? Contact our Support Team here.

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