In the rare occurrence that your seller doesn't provide an updated ticket to you in time for your event, you are completely covered by our Tixel buyer guarantee.
It's really important that you contact your seller via the buyer/seller chat in the Purchased Tickets section of your Tixel account. Your seller will receive an SMS notifying them that you are trying to contact them and in most cases, they will respond with an updated ticket.
If your seller does not respond in time for the event, please make sure you contact our Community Support team within 24 hours of the event starting via the chat bubble down below and we will be able to process a full refund.
If the chat option isn't available for your ticket, this means Tixel is in charge of delivering your ticket. You'll be able to read more about this here.
Need more help? Contact our Support Team here.