Pre-Authorisation or Auto-Purchase allows fans to provide their details in advance to secure the next available ticket without needing to monitor waitlist alerts via email and SMS. Using Auto-Purchase greatly increases your chances of securing a ticket!
To lock your place in the queue, please follow the steps below:
1. Please update your card and ensure it's not expired here.
2. Go to the event page on Tixel.
2. Click on "Join Waitlist"
3. Click on "Set-up Auto-Purchase"
4. Select the ticket type(s), number of tickets and whether you'd like them from the same seller. Purchasing from the same seller increases your chances of getting seated tickets next to each other.
5. Select the maximum price you are willing to pay. Selecting the maximum price increases your chances.
6. Follow the prompts to fill out your personal and name-change details. Please make sure you put the correct name, as this is final and will be the name on the ticket you receive.
Some credit card issuers might require 2FA (two-factor authentication) on some purchases. When this happens, the Auto-Purchase might fail because you won't be present at the transaction to receive the code and submit it in time.
It’s important to remember, for popular events, there could be many other fans also waiting for an Auto-Purchase. To give yourself the best chance, we recommend;
- Selecting the correct type of ticket you want to buy
- We cap ticket prices at face value + 10% in AU/NZ/EU and +20% in UK/US, so you can bid the maximum amount without fear of paying too much for a ticket.
Please note, that we cannot guarantee that you will purchase 2 or more tickets at the same time and that reserved seating events will purchase tickets seated next to each other. If an incorrect purchase is made Tixel will not be able to provide a refund. You can still resell the ticket on Tixel by following the instructions here.
Need more help? Contact our Support Team here.