How do I contact my buyer or seller?
Contacting your buyer or seller
I need help selling a ticket
My ticket is still for sale
I'm trying to list my ticket
I already sold a ticket
I need help buying a ticket
Name changes
I want to buy a ticket
I already bought a ticket
- I haven't received my tickets
- Why can't I see my ticket purchase in my Purchased Tickets section?
- What happens if my seller doesn't provide an updated ticket in time for my event?
- Where is the email with my tickets?
- I didn’t receive the right ticket. What now?
- Can I resell my ticket I bought on Tixel?
- See all 8 articles
I need help with accessing my account
I need help with a waitlist or auto-purchase
Auto-purchase
I need help with payments or fees
Fees
Payments
- I sold a ticket but haven't received the payout yet
- How do I enter / update my payment details?
- I've sold a ticket to an event that has been rescheduled/canceled. When will I get paid?
- How long does it take for bank transfers to arrive?
- I made a bank transfer to the wrong account, what should I do?
- Which payment methods do you support?
- See all 8 articles
General
Event Specific FAQ's
General
- What is Tixel?
- I’m having trouble listing my ticket
- How can I tell if the event organisers require name changes?
- What tickets can I sell on Tixel?
- What happens if my event is rescheduled?
- Can I update the information on my Tixel account once I have verified my account (inc email, contact number, address)?
- See all 8 articles
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